MASTER PLATFORM AND SERVICE AGREEMENT
PART I — GENERAL PLATFORM TERMS
ARTICLE 1 – INTRODUCTION & CONTRACT FORMATION
1.1 Parties
This Master Services Agreement (“Agreement”) is between VITAZA Digital, LLC d/b/a Command One™ (“Company”) and each individual or entity that accesses or uses any portion of the Services (“User”).
1.2 Company Contact Information
Legal Entity: VITAZA Digital, LLC d/b/a Command One™
Address: 1314 E Las Olas Blvd #2225, Fort Lauderdale, FL 33301
Support Email: [email protected]
Phone: (888) 467-0959
1.3 Effective Date
This Agreement is effective on the earlier of: (a) User’s first access to the Services, (b) creation of an account for any Service, or (c) payment for any Subscription Services (“Effective Date”).
1.4 Acceptance by Use
By accessing, browsing, registering for, creating an account for, subscribing to, or using any portion of the Services (including the Intel Hub), User agrees to be legally bound by this Agreement. If User does not agree, User must not access or use the Services.
1.5 Authority to Bind an Organization
If User accesses the Services on behalf of an Organization, User represents and warrants that User has full authority to bind that Organization to this Agreement. If User lacks authority, User must not access or use the Services on the Organization’s behalf.
1.6 Scope of Services Covered
This Agreement governs all access to and use of the Company’s Services, including, but not limited to:
(a) The Command One™ Platform, including subscription-based organizational tools;
(b) The Intel Hub portal, including educational, informational, collaboration, and community features, which may require separate credentials;
(c) Websites, funnels, forms, surveys, calendars, workflows, automations, templates, communities, and related tools;
(d) Messaging capabilities including email and SMS functionality, where enabled;
(e) Marketplace, directory, listing, and promotional features, including candidate and Organization listings;
(f) Embedded tools including payment, fundraising, donation, and checkout functionality, where enabled;
(g) Affiliate links and third-party integrations; and
(h) API access, if and when offered by Company.
1.7 Incorporated Terms
This Agreement includes and incorporates by reference:
• Part II – Subscription Services Terms (applies to paying Organizations)
• Part III – General Legal Provisions (global terms including arbitration)
• Addendum A – Political and Regulatory Use
• Addendum B – SMS and Communications
1.8 Order of Precedence
If there is a conflict: (1) Addendums control for their subject matter, then (2) Part II, then (3) Part I, then (4) Part III.
ARTICLE 2 – DEFINITIONS
For purposes of this Agreement, the following terms have the meanings set forth below:
2.1 “Affiliate Links”
Means links to third-party products or services from which Company may receive compensation or referral fees.
2.2 “Agreement”
“Agreement” means this Master Service Agreement, including all incorporated Parts and
Addendums.
2.3 “Authorized User”
Means an individual authorized by an Organization to access the Platform under that Organization’s subscription.
2.4 “Campaign Finance Laws”
Means the Federal Election Campaign Act (FECA), Federal Election Commission regulations, applicable state and local election laws, lobbying laws, fundraising laws, and political advertising regulations.
2.5 “Communications Laws”
Means all applicable federal and state laws governing electronic communications, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, carrier A2P requirements, and related regulations.
2.6 “Company”
Means VITAZA Digital, LLC d/b/a Command One™.
2.7 “End-User”
Means any individual who accesses the Services for personal, educational, informational, or community participation purposes and who is not acting as an authorized representative of a subscribing Organization.
2.8 “Intel Hub”
Means the educational, informational, collaboration, and community portal provided by Company, which may operate under separate credentials from the Platform and may be accessible publicly, by registration, or by paid subscription. Intel Hub may include courses, training materials, strategic resources, forums, collaboration features, messaging tools, and related community functionality.
2.9 “Marketplace Features”
Means any directory, listing, promotional, candidate exposure, Organization exposure, or public profile functionality made available within the Services.
2.10 “Organization”
Means any Club, Campaign, Political Action Committee (PAC), candidate committee, political organization, advocacy group, consultant, lobbyist, elected official office, nonprofit entity, or other subscribing entity using the Platform.
2.11 “Platform”
Means the subscription-based Command One™ hosted system made available to Organizations, including dashboards, CRM functionality, forms, funnels, websites, surveys, calendars, workflows, automations, messaging tools, community tools, listing features, and related infrastructure.
2.12 “Political Activity”
Means any activity conducted in connection with an election, ballot initiative, public office, candidate campaign, political committee, advocacy effort, lobbying effort, fundraising for political purposes, voter outreach, volunteer coordination, political advertising, or other activity regulated by Campaign Finance Laws.
2.13 “Sanctions Laws”
Means U.S. sanctions programs administered by the Office of Foreign Assets Control (OFAC) and other applicable U.S. trade restrictions.
2.14 “Services”
Means all products, systems, software, infrastructure, portals, content, tools, communication features, community features, and functionality made available by Company, including both the Platform and the Intel Hub, whether provided free of charge or by subscription.
2.15 “Subscription Plan”
“Subscription Plan” means any paid plan offered by Company, including but not limited to Clubs, Campaigns, PACs, or other tiers, that provides access to Platform functionality subject to recurring subscription fees and applicable usage limitations.
2.16 “Subscription Services”
Means paid access to the Platform under any plan offered by Company, including but not limited to Clubs, Campaigns, and PAC plans, and may in the future include paid access to portions of the Intel Hub.
2.17 “Third-Party Services”
Means external providers integrated into or relied upon by the Services, including hosting providers, email delivery services, SMS aggregators, payment processors, analytics providers, domain registrars, or similar vendors.
2.18 “User”
Means any individual or entity that accesses or uses any portion of the Services.
2.19 “User Content”
Means all data, contact information, text, media, communications, campaign materials, listings, donations, advertisements, comments, posts, or other content uploaded, transmitted, stored, or processed through the Services by User.
ARTICLE 3 – NATURE OF SERVICES AND RELATIONSHIP OF PARTIES
3.1 Infrastructure Provider Only
Company provides digital infrastructure, hosting services, communication tools, collaboration features, automation tools, educational resources, and related technology services. Company does not provide legal advice, accounting services, tax advice, campaign compliance monitoring, regulatory filing services, lobbying advisory services, treasury services, or professional services of any kind.
Nothing within the Services shall be construed as professional advice.
3.2 No Campaign Treasurer or Filing Role
Company does not act as, and shall not be deemed to act as:
(a) A campaign treasurer;
(b) A filing agent;
(c) A compliance officer;
(d) A custodian of records;
(e) A financial intermediary; or
(f) A regulatory advisor.
User remains solely responsible for all reporting, filing, disclosure, recordkeeping, financial compliance, and regulatory obligations applicable to its activities.
3.3 No Fiduciary, Agency, or Partnership Relationship
Nothing in this Agreement or in the provision of the Services shall be construed to create:
(a) A fiduciary relationship;
(b) An agency relationship;
(c) A partnership or joint venture;
(d) An employment relationship; or
(e) Any form of legal representation, delegation of authority, or control between Company and any User, Organization, campaign, PAC, committee, elected official, candidate, lobbyist, or other political actor.
Company provides the Services solely as an independent technology provider. Company does not undertake to act in the best interests of any User or Organization and owes no fiduciary duty beyond providing standardized technology infrastructure as expressly described in this Agreement.
3.4 Mission Alignment; Platform Orientation
The Platform is oriented toward supporting conservative and constitutionally aligned civic, organizational, and political engagement initiatives. Company may publish, distribute, and promote informational materials, resources, training content, strategic guidance, and community engagement materials intended to support such initiatives. However, inclusion of any Organization, candidate, campaign, PAC, consultant, vendor, or individual on the Platform does not constitute endorsement, sponsorship, certification, verification, or approval by Company. Company does not adopt, control, or approve the specific messaging, campaign strategy, political positions, representations, or operational decisions of any Organization or User. All political activity and communications conducted through the Services remain solely the responsibility of the applicable Organization or User.
3.5 No Government Affiliation
Command One™ is not a federal, state, or local government agency and is not affiliated with any election authority, regulatory body, or governmental office unless expressly stated in writing.
3.6 No Monitoring or Compliance Oversight
Company does not monitor, audit, validate, certify, or ensure User compliance with:
(a) Campaign Finance Laws;
(b) Communications Laws;
(c) Lobbying laws;
(d) Fundraising regulations;
(e) Ethics laws;
(f) Political advertising regulations; or
(g) Any other applicable federal, state, or local law or regulation.
The provision of the Services does not relieve User of independent legal and regulatory obligations. User is solely responsible for obtaining qualified legal or professional advice where necessary.
3.7 Independent Technology Provider
Company provides independent technology infrastructure and related services. Responsibility for all content, communications, Political Activity, fundraising activity, regulatory compliance, and operational decisions rests solely with User.
Use of the Services does not create:
(a) Coordination between Company and any candidate, campaign, Political Action Committee, Organization, or elected official;
(b) An agency relationship between Company and any User;
(c) Joint control over strategy, messaging, fundraising, compliance, or operations; or
(d) Shared legal responsibility for User conduct.
Company’s role is limited to providing technological infrastructure and related support services.
3.8 No Guarantee of Results
Company makes no representation or warranty that use of the Services will produce any specific political, civic, fundraising, compliance, or operational outcome.
3.9 No Legal, Compliance, or Strategic Services
Company does not provide legal advice, campaign compliance review, regulatory oversight, treasurer services, filing services, fundraising strategy, political consulting, lobbying advice, or governmental reporting services. User and Organization remain solely responsible for obtaining independent legal and compliance counsel where required.
ARTICLE 4 – ACCESS TO SERVICES
4.1 Eligibility
Access to the Services is available to individuals and entities capable of forming legally binding agreements under applicable law. If accessing the Services on behalf of an Organization, the individual represents and warrants that they are authorized to bind such Organization.
4.2 Account Registration
Certain features of the Services require account registration.
User agrees to:
(a) Provide accurate and complete information;
(b) Maintain current and updated account information;
(c) Safeguard login credentials; and
(d) Restrict account access to authorized persons only.
User is responsible for all activity occurring under its account credentials.
4.3 Authorized Users
Organizations may designate authorized users to access their account. The subscribing Organization is fully responsible for all acts and omissions occurring under its account credentials, including actions of staff, volunteers, contractors, consultants, agencies, and any other authorized or unauthorized individuals who gain access through the Organization’s credentials. Company is not responsible for internal access control management by the Organization.
4.4 Separate Credentials for Intel Hub
The Intel Hub may require separate registration credentials from the primary Platform account. Access to one system does not automatically grant access to the other.
4.5 Suspension or Termination of Access
Company may suspend, restrict, or terminate access to the Services if:
(a) User violates this Agreement;
(b) Payment obligations are not satisfied;
(c) Use presents legal, regulatory, security, reputational, or operational risk; or
(d) Company determines User is acting in bad faith.
Suspension does not relieve User of outstanding payment obligations.
4.6 Sanctions and Restricted Persons
User represents and warrants that neither User nor, where applicable, the subscribing Organization:
(a) Is listed on any U.S. government sanctions or restricted party list, including but not limited to the U.S. Department of Treasury Office of Foreign Assets Control (OFAC) lists;
(b) Is located in, organized under the laws of, or ordinarily resident in a jurisdiction subject to comprehensive U.S. sanctions;
(c) Is acting on behalf of any sanctioned person or restricted entity; or
(d) Will use the Services in violation of applicable U.S. sanctions or export control laws.
Company reserves the right to suspend or terminate access if it reasonably determines that a User may be subject to sanctions restrictions.
ARTICLE 5 – ACCEPTABLE USE AND PROHIBITED CONDUCT
5.1 Lawful Use
User shall use the Services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
User is solely responsible for ensuring that all activities conducted through the Services comply with applicable Campaign Finance Laws, Communications Laws, lobbying laws, fundraising regulations, and other regulatory requirements.
5.2 Good Faith Representation
By accessing or using the Services, User represents and warrants that:
(a) User is accessing the Services in good faith;
(b) User is not accessing the Services for the purpose of disruption, surveillance, sabotage, harassment, or regulatory interference;
(c) User’s intended use of the Services is consistent with the mission and lawful purposes of the Platform.
Company reserves the right to suspend or terminate access where it reasonably determines that a User is acting in bad faith, misrepresenting intent, or using the Services in a manner inconsistent with the mission of the Platform.
5.3 Prohibited Conduct
User shall not:
(a) Access or use the Services for any unlawful, fraudulent, deceptive, or malicious purpose;
(b) Access the Services for the purpose of disruption, surveillance, harassment, sabotage, or regulatory interference;
(c) Interfere with or disrupt the integrity or performance of the Services;
(d) Attempt to gain unauthorized access to any portion of the Services or to data belonging to another User or Organization;
(e) Reverse engineer, decompile, disassemble, scrape, copy, or replicate any portion of the Services;
(f) Upload malicious code, viruses, or harmful software;
(g) Use the Services in a manner that violates Communications Laws;
(h) Misrepresent identity, affiliation, or authority.
5.4 Messaging Compliance
User is solely responsible for compliance with Communications Laws in connection with email, SMS, or other communications sent through the Services.
User represents and warrants that:
(a) All required opt-in consent has been obtained;
(b) Required disclaimers are included where legally required;
(c) Opt-out requests will be honored promptly;
(d) All messaging lists were obtained lawfully.
Company may suspend messaging functionality if it determines that User activity creates carrier, aggregator, or regulatory risk.
5.5 Political Activity Compliance
When engaging in Political Activity through the Services, User is solely responsible for compliance with applicable Campaign Finance Laws and related regulations. Company does not monitor, validate, or certify compliance.
5.6 Fundraising & Donation Activity
User is solely responsible for ensuring that all fundraising and donation activity conducted through the Services complies with applicable laws, including contribution limits, donor eligibility, disclosure requirements, and reporting obligations. Company is not responsible for validating donor eligibility or contribution legality.
5.7 Suspension Authority
Company may suspend, restrict, or terminate access to the Services at its discretion where it reasonably determines that:
(a) User has violated this Agreement;
(b) User activity creates regulatory, legal, or carrier risk;
(c) User activity threatens the integrity or security of the Services;
(d) User activity creates reputational risk to the Company.
5.8 Cooperation with Investigations
User agrees to cooperate with reasonable Company inquiries regarding suspected violations of this Agreement or applicable law.
ARTICLE 6 – INTELLECTUAL PROPERTY AND PLATFORM RIGHTS
6.1 Ownership of Services
Company retains all right, title, and interest in and to the Services, including all software, source code, workflows, automations, templates, architecture, designs, branding, trade names, trademarks, service marks, proprietary methodologies, and related intellectual property. No ownership rights are transferred to User under this Agreement.
6.2 License to Use Services
Subject to compliance with this Agreement, Company grants User a limited, revocable, non-exclusive, non-transferable license to access and use the Services solely for lawful purposes during the term of access. This license does not permit resale, sublicensing, distribution, or replication of the Services.
6.3 Restrictions
User shall not:
(a) Copy, reproduce, modify, or create derivative works of the Services;
(b) Reverse engineer, decompile, or attempt to extract source code;
(c) Circumvent technical safeguards or system limitations;
(d) Replicate, clone, or build a competing platform using Company’s structure, automations, or workflows;
(e) Remove or alter proprietary notices or branding; or
(f) Access the Services for the purpose of developing a competing product or service.
6.4 Standardized Platform; Backend and Automation Control
The Services are provided as a standardized, centrally managed software-as-a-service platform. Company retains exclusive ownership and control over all core system configurations, backend automations, infrastructure architecture, workflows, templates, integrations, system logic, feature sets, and platform-wide functionality.
User acknowledges and agrees that:
(a) The Platform is delivered in a standardized format across all subscribing Organizations;
(b) The Platform is not customized on a per-Organization basis unless expressly agreed in a separate written agreement executed by Company;
(c) Company may modify, enhance, update, replace, remove, restructure, or reconfigure features, workflows, automations, templates, integrations, configurations, or system architecture at its discretion;
(d) Updates, improvements, bug fixes, security patches, structural changes, performance optimizations, or feature modifications implemented by Company may be deployed across the entire Platform and made available to all Organizations;
(e) The current subscription model does not include individualized backend development, custom system forks, or Organization-specific automation architecture; and
(f) Any request for custom development, individualized configuration, or feature build shall require a separate written agreement and may be subject to additional setup fees, onboarding fees, maintenance fees, and ongoing service charges as determined by Company in its sole discretion.
User acknowledges that system-wide updates or modifications may alter workflows, automation timing, interface structure, feature availability, reporting outputs, integration behavior, or operational functionality. Company shall not be liable for any direct, indirect, incidental, consequential, special, regulatory, or operational impact arising from system-wide updates, structural modifications, feature changes, or platform improvements, including but not limited to impacts on campaign strategy, messaging, fundraising activity, volunteer engagement, reporting processes, compliance posture, or organizational operations.
User may customize branding, content, messaging, and other fields expressly made available for customization within the subscription plan; however, User shall not access, override, disable, or interfere with protected backend automations, core workflows, system-level configurations, or infrastructure controlled by Company.
Company shall have no obligation to implement Organization-specific system modifications outside the standardized Platform structure. Company may deploy updates, enhancements, patches, structural modifications, or system-wide changes without prior notice. Company may, but is not obligated to, provide advance notice of material changes. System-wide updates shall not constitute a breach of this Agreement.
6.5 Branding & Attribution
User acknowledges that the Services may include branding, attribution, or “Powered by Command One™” identification. User shall not remove required attribution or platform identification where displayed.
6.6 Publicity Rights
Company may identify Organization as a user of the Services and may use Organization’s name and logo for promotional purposes, including website listings, marketing materials, and case studies, unless Organization provides written notice requesting removal.
6.7 Feedback and Suggestions
User may submit suggestions, recommendations, enhancement ideas, feature requests, configuration requests, or other feedback relating to the Services (“Feedback”).
User acknowledges and agrees that:
(a) All Feedback is provided voluntarily;
(b) Feedback shall not be considered confidential or proprietary to User;
(c) Company shall own all right, title, and interest in and to any improvements, modifications, features, or developments derived from such Feedback; and
(d) User shall have no ownership interest, compensation claim, attribution right, intellectual property claim, or other entitlement arising from Company’s use or implementation of any Feedback.
Company may use, modify, adapt, incorporate, or implement Feedback for any lawful purpose without restriction or obligation.
6.8 No Obligation to Implement; No Development Commitment
Company is under no obligation to implement, prioritize, schedule, respond to, or act upon any Feedback, customization request, feature request, or development proposal submitted by User.
User acknowledges and agrees that:
(a) Submission of a request does not create any contractual obligation;
(b) Company makes no representation regarding if or when any requested feature or modification may be implemented;
(c) Company may implement similar features for the Platform generally without notice or attribution; and
(d) No development timeline, maintenance commitment, or service-level obligation shall arise unless expressly set forth in a separate written agreement executed by Company.
ARTICLE 7 – USER CONTENT, LISTINGS AND COMMUNITY FEATURES
7.1 User Content Responsibility
User is solely responsible for all content submitted, uploaded, published, transmitted, displayed, or otherwise made available through the Services (“User Content”).
User represents and warrants that:
(a) User owns or has the necessary rights to publish such User Content;
(b) User Content does not violate any applicable federal, state, or local law;
(c) User Content does not infringe upon the intellectual property, privacy, publicity, or other rights of any third party; and
(d) User Content is not defamatory, misleading, fraudulent, or unlawful.
Company does not verify, endorse, or assume responsibility for User Content.
7.2 Listings, Profiles, and Directory Features
The Services may include candidate listings, Organization listings, directories, public profiles, or similar visibility features.
User acknowledges and agrees that:
(a) Listings may be publicly viewable;
(b) Company does not independently verify the accuracy of listing information;
(c) Company makes no representation regarding the completeness, accuracy, or legality of listing content; and
(d) Inclusion in any listing, directory, or marketplace does not constitute endorsement, approval, or certification by Company.
Company reserves the right to edit, remove, or decline any listing at its discretion.
7.3 Intel Hub Community & Collaboration Portal
The Intel Hub may include forums, community discussions, educational postings, comments, collaboration tools, and similar interactive features.
User acknowledges that:
(a) Community content may be visible to other users;
(b) Company does not pre-screen all content;
(c) Company is not responsible for the views, opinions, advice, or statements of other users; and
(d) Participation in community features is at User’s own risk.
7.4 Content Removal and Moderation
Company reserves the right, but not the obligation, to remove, restrict, suspend, edit, or disable access to any User Content or account where Company reasonably determines that such content:
(a) Violates this Agreement;
(b) Violates applicable law;
(c) Creates regulatory, reputational, legal, or carrier risk;
(d) Is abusive, deceptive, misleading, or disruptive; or
(e) Is inconsistent with the lawful mission and intended use of the Services.
Company shall have no liability arising from its moderation decisions.
7.5 No Verification or Fact-Checking Obligation
Company does not verify:
(a) Candidate eligibility;
(b) Filing status;
(c) Political affiliation;
(d) Fundraising representations;
(e) Volunteer claims; or
(f) Statements made in campaign or Organization materials.
All such matters remain the sole responsibility of User.
7.6 DMCA and Intellectual Property Complaints
If a third party alleges that User Content infringes intellectual property rights, Company may remove or disable access to such content pending review. Company may terminate repeat infringers in accordance with applicable law.
ARTICLE 8 – INTEL HUB, COMMUNITY TERMS AND EDUCATIONAL CONTENT DISCLAIMERS
8.1 Nature of Intel Hub
The Intel Hub is an informational, educational, and community participation portal. It may include courses, resource materials, commentary, discussion forums, collaboration tools, and similar content.
The Intel Hub is secondary to the primary subscription Platform and may require separate credentials.
8.2 Educational and Informational Content Only
All Intel Hub materials are provided for informational and educational purposes only. Content does not constitute legal advice, campaign consulting, compliance services, lobbying strategy, financial advice, or regulatory guidance. Users are solely responsible for seeking independent professional counsel. Intel Hub materials are informational and educational in nature and do not constitute legal, regulatory, compliance, financial, political, or strategic advice. Reliance on Intel Hub materials is at User’s own risk.
8.3 Public Source Reliance
Intel Hub content may rely on publicly available materials, government publications, regulatory guidance, and third-party commentary. Company does not guarantee completeness, accuracy, or continued validity of such information.
8.4 No Advisory Relationship
Participation in the Intel Hub does not create any advisory, consulting, fiduciary, compliance, agency, or strategic relationship between Company and any User or Organization.
8.5 Community Participation Risk
Users acknowledge that community discussions may contain opinions or statements from other users. Company does not endorse user-generated content.
8.6 Moderation Rights
Company may remove, restrict, suspend, or disable access to Intel Hub content or accounts at its discretion.
8.7 No Guarantee of Outcomes
Company makes no representation or warranty that use of Intel Hub materials will improve fundraising, regulatory compliance, campaign performance, election results, or political outcomes.
PART II — SUBSCRIPTION SERVICES AND COMMERCIAL TERMS
ARTICLE 9 – FEES, BILLING, AUTOPAY AND CANCELLATION
9.1 Subscription Fees and Plan Variations
Access to certain Services requires payment of recurring subscription fees based on the selected plan (including but not limited to Clubs, Campaigns, and PAC plans). Feature sets, messaging capabilities, fundraising tools, payment integrations, directory visibility, community access, and usage thresholds may vary by subscription plan. Company reserves the right to modify plan inclusions, feature availability, usage limits, and functional capabilities at its discretion.
In addition to subscription fees, User acknowledges and agrees that certain Services may incur variable third-party costs, including but not limited to:
(a) SMS and MMS message fees;
(b) Email sending volume charges;
(c) Payment processor transaction fees;
(d) Carrier registration or A2P fees;
(e) Domain registration or hosting fees;
(f) API or integration usage fees; and
(g) Other pass-through infrastructure costs.
User is solely responsible for all such third-party charges. Company may pass through such costs directly or indirectly, and such fees are non-refundable. Company reserves the right to suspend or restrict usage-based Services where third-party costs materially increase, carrier thresholds are exceeded, or regulatory risk arises.
9.2 Autopay Authorization
By subscribing to a paid plan, User authorizes Company to automatically charge the payment method provided for all recurring subscription fees and any additional authorized charges. User represents and warrants that it is authorized to use the designated payment method. Failure to maintain valid payment information may result in suspension of access.
Subscription renewals are automatic unless cancelled in accordance with Section 9.5. Failure to monitor renewal dates, internal personnel changes, campaign transitions, or administrative oversight does not relieve User or Organization of renewal payment obligations.
9.3 Billing Cycle
Subscription fees are billed in advance on a monthly recurring basis unless otherwise specified in a separate written agreement. No proration shall apply for partial billing periods.
9.4 No Refunds
All payments are non-refundable once processed.
Company does not provide refunds, credits, or partial reimbursements for:
(a) Partial subscription periods;
(b) Unused features;
(c) Voluntary cancellation;
(d) Suspension due to non-payment;
(e) Termination for violation of this Agreement;
(f) Dissatisfaction with the Services;
(g) Lack of usage;
(h) Campaign performance, fundraising outcomes, or political results; or
(i) Regulatory, carrier, or third-party actions affecting the Organization.
9.5 Cancellation
User may cancel a subscription at any time by submitting a cancellation request through the designated platform or support channel. Cancellation must be submitted at least fifteen (15) days prior to the next billing date to prevent the upcoming renewal charge. If cancellation is submitted fewer than fifteen (15) days before the renewal date, the upcoming billing cycle will process and cancellation will apply to the following cycle. No refunds or prorations shall be issued.
9.6 Cancellation Procedure and Effective Date
Cancellation requests must be submitted through the designated account management portal or in writing to Company’s official billing contact email listed in this Agreement. Cancellation requests submitted to individual employees, contractors, support personnel, or through informal communications (including but not limited to text messages, chat messages, or social media) shall not constitute valid notice. Cancellation becomes effective at the end of the then-current billing cycle, provided notice is received in accordance with this Section. User remains responsible for all charges incurred through the effective cancellation date. Failure to properly submit cancellation notice does not relieve User of renewal or payment obligations.
9.7 Failed Payments and Retry Attempts
If a payment attempt fails, Company may automatically retry the charge using the payment method on file. Company may continue reasonable retry attempts at its discretion.
If payment remains unsuccessful, Company may:
(a) Restrict access to certain features;
(b) Suspend the account; or
(c) Terminate access until outstanding balances are satisfied.
Company is not responsible for any operational, fundraising, campaign, messaging, or compliance impact resulting from suspension due to non-payment.
9.8 Suspension and Termination for Non-Payment
Company reserves the right to suspend or terminate access to the Services for non-payment at its discretion. Suspension does not relieve User of outstanding payment obligations.
9.9 Data Retention Following Cancellation
Following cancellation or termination, Company may retain User account data for a minimum of thirty (30) days for potential reinstatement. Company may, but is not obligated to, retain such data beyond this period. User is solely responsible for exporting and securing any data prior to termination. Company shall not be liable for data loss following termination or expiration of the retention period.
9.10 Chargebacks and Payment Disputes
User agrees not to initiate a chargeback, payment reversal, or payment dispute for valid subscription fees or authorized charges under this Agreement.
If a chargeback or payment dispute is initiated:
(a) Company may immediately suspend access to the Services;
(b) User remains responsible for all outstanding balances;
(c) Company may provide this Agreement, usage records, and billing documentation to the payment processor as evidence of authorization; and
(d) User shall reimburse Company for any chargeback fees, penalties, or processing costs incurred.
Initiation of a chargeback in violation of this Agreement constitutes a material breach.
ARTICLE 10 – ONBOARDING, SUPPORT, MAINTENANCE AND ENHANCEMENTS
10.1 Support Channels
Support is provided through designated support channels, including:
(a) The platform chat widget;
(b) Ticket submission via the designated support portal; and
(c) Email communication, where applicable.
Company does not provide telephone support except at its discretion. Company makes no service-level guarantees and does not commit to specific response or resolution times. Support is provided on a commercially reasonable, best-effort basis. Typical response times may range from two (2) to three (3) business days; however, response times are not guaranteed.
10.2 Onboarding
Onboarding is included with paid subscription plans.
Onboarding may include:
(a) Completion of intake forms;
(b) A scheduled onboarding call;
(c) Assistance with A2P phone registration (where applicable);
(d) Guidance regarding domain and DNS configuration provided by User;
(e) Assistance with payment processor connection;
(f) Import of contact data provided by User;
(g) Initial website configuration; and
(h) Initial community setup.
User represents that it has authority to provide credentials and authorize configuration actions. User must provide necessary credentials, domain access, payment processor access, and required documentation to complete onboarding. Failure to provide required information may delay onboarding, for which Company shall not be responsible.
10.3 Onboarding Support Period
During the first ninety (90) days following activation, User may schedule onboarding-related calls during Company’s standard business hours. Such calls may be conducted individually or in group format. Company reserves the right to reasonably limit call duration and scheduling frequency to prevent abuse.
10.4 Ongoing Maintenance
Subscription plans include limited ongoing maintenance support necessary for the continued operation of the standardized Platform. Maintenance time is limited to three (3) hours per month unless otherwise specified in a separate written agreement.
Maintenance is limited to support activities reasonably required to maintain and operate the existing standardized Platform configuration, including:
(a) Technical troubleshooting related to platform functionality;
(b) Assistance with permitted content updates within existing templates;
(c) Minor configuration adjustments within standard system capabilities;
(d) Guidance regarding system usage; and
(e) Investigation of platform errors or malfunctions.
Maintenance does not include expansion, redesign, re-architecture, or modification of the Platform’s structure, automation logic, integrations, or core system configuration. Unused maintenance hours do not roll over to subsequent months.
10.5 Platform Enhancement Requests and Prioritization
Requests that expand, alter, enhance, or modify the standardized Platform beyond its existing configuration shall be considered Platform Enhancement Requests.
Company may, in its sole discretion:
(a) Evaluate such requests for potential inclusion in the Platform development roadmap;
(b) Add such requests to an internal development backlog;
(c) Approve, defer, reprioritize, or decline such requests; and
(d) If implemented, deploy such enhancements across the Platform for the benefit of all subscribing Organizations.
Submission of a Platform Enhancement Request does not create any contractual obligation, development duty, reliance interest, or guaranteed implementation timeline.
If Company elects to approve a Platform Enhancement Request and the requesting Organization seeks accelerated implementation, Company may agree to prioritize such request in exchange for additional fees. Upon receipt of payment for prioritization, Company shall provide a good faith estimated timeline for deployment. Final implementation sequencing, technical structure, and release timing shall remain within Company’s discretion.
All enhancements, including those subject to prioritization fees, shall remain part of the standardized Platform and shall not create exclusive rights, ownership interests, or permanent Organization-specific configurations.
10.6 Custom or Enterprise Platform Instances
Company may, in its sole discretion, offer a custom or enterprise-level platform instance that materially deviates from the standardized Platform configuration.
Such arrangements shall require a separate written agreement and may include:
(a) Specialized development fees;
(b) Dedicated infrastructure or resource allocation;
(c) Modified subscription pricing structures;
(d) Ongoing custom maintenance fees;
(e) Separate support terms; and
(f) Distinct service-level provisions.
Unless expressly agreed in a separate written agreement executed by Company, no Organization, subscribing entity, or User is entitled to a custom platform instance, individualized system fork, exclusive feature set, or permanent Organization-specific configuration.
10.7 No SLA; No Campaign Impact Liability
Company provides the Services on a commercially reasonable, best-efforts basis. Company does not provide guaranteed uptime commitments, response times, resolution times, or service level agreements unless expressly set forth in a separate written agreement executed by Company.
Company shall not be responsible for campaign, fundraising, messaging, compliance, regulatory, reputational, or operational impact resulting from:
(a) Support response timing;
(b) Platform updates or maintenance;
(c) Temporary service interruptions; or
(d) Technical limitations inherent in software-as-a-service platforms.
The financial limitations of liability applicable to the Services are set forth in Article 12 and apply independently of this Section.
ARTICLE 11 – DATA, SECURITY AND THIRD-PARTY SERVICES
11.1 Platform Architecture and Logical Separation
The Platform operates on shared infrastructure using logically separated account environments. Each subscribing Organization is provisioned with an isolated account environment within the Platform; however, the underlying infrastructure, hosting environment, and system architecture are shared. Logical separation of data does not constitute physical server segregation or dedicated infrastructure. Unless expressly agreed in a separate written enterprise agreement, no Organization, User, campaign, PAC, or entity is provided with single-tenant infrastructure or physically segregated hosting resources.
11.2 Third-Party Service Providers
The Services rely on third-party providers, which may include hosting providers, payment processors, messaging carriers, domain registrars, email providers, and other technology vendors.
Company does not control and is not responsible for:
(a) The availability of third-party services;
(b) Third-party outages;
(c) Carrier filtering or message blocking;
(d) Payment processor restrictions;
(e) Domain or DNS failures; or
(f) Changes to third-party policies.
User’s use of third-party services may be subject to separate terms and conditions imposed by such providers.
11.3 Third-Party Service Interruptions
Service interruptions, delays, errors, data loss, message delivery failures, carrier filtering, throttling, blocking, payment processor outages, hosting disruptions, or infrastructure failures caused by third-party providers shall not constitute a breach of this Agreement. Company does not control third-party service availability and shall not be liable for operational, campaign, fundraising, messaging, or compliance impacts resulting from third-party service disruptions.
11.4 Payment Processors and Political Fundraising
Company does not collect, hold, escrow, reconcile, manage, or disburse funds on behalf of any Organization, campaign, PAC, candidate, committee, or User. All payments, donations, political contributions, or other financial transactions processed through the Platform are handled exclusively by third-party payment processors selected and controlled by User.
Company is not:
(a) A treasurer;
(b) A custodian of funds;
(c) A financial intermediary;
(d) A payment processor;
(e) A merchant bank; or
(f) An agent with authority over financial accounts.
User is solely responsible for:
(i) Lawful configuration of payment processors;
(ii) Compliance with campaign finance laws;
(iii) Reporting of contributions and expenditures;
(iv) Chargebacks, refunds, and disputes; and
(v) All processor-imposed fees, penalties, or restrictions.
11.5 Messaging and Carrier Services
Email and SMS functionality are subject to third-party carrier rules, filtering algorithms, industry standards, and applicable federal, state, and local regulatory requirements.
Company does not guarantee:
(a) Message delivery rates;
(b) Carrier approval;
(c) Sender reputation;
(d) A2P registration approval; or
(e) Avoidance of carrier penalties, filtering, throttling, suspension, or blocking.
The Platform facilitates messaging functionality; however, Company does not initiate, control, draft, approve, or send messages on behalf of any Organization or account holder.
Each Organization, User, and authorized end-user acting under an account is solely responsible for:
(a) Lawful opt-in collection;
(b) Opt-out processing;
(c) Content compliance;
(d) Campaign finance compliance, where applicable; and
(e) Compliance with all applicable communications, privacy, and marketing laws.
Company shall not be liable for carrier enforcement actions, regulatory penalties, message blocking, suspension, fines, or other consequences arising from messaging activities conducted through the Services.
11.6 Security Practices
Company implements commercially reasonable security measures consistent with its standardized Platform model.
However, Company does not warrant or guarantee:
(a) Absolute security;
(b) Immunity from cyberattack;
(c) Continuous encryption standards; or
(d) Protection against unauthorized access caused by User credential compromise.
User is responsible for maintaining the confidentiality of login credentials and access permissions.
11.7 Data Responsibility and Export
User retains ownership of its contact lists and uploaded data. User is solely responsible for exporting, backing up, and preserving its data.
Company is not responsible for data loss resulting from:
(a) Account termination;
(b) Non-payment suspension;
(c) Failure to export data;
(d) Third-party outages; or
(e) Security incidents outside Company’s reasonable control.
Company shall have no obligation to retain User data beyond the retention period stated in this Agreement and may permanently delete data thereafter.
11.8 Security Incidents
In the event of a confirmed security incident affecting Platform systems, Company may provide notice consistent with applicable law. Company shall not be liable for indirect, consequential, regulatory, reputational, or operational damages arising from security incidents beyond Company’s reasonable control.
11.9 Data Processing Role Allocation
Company provides hosted technology infrastructure and processes personal data solely as a service provider acting at the direction of the subscribing Organization. Each subscribing Organization determines the purposes and means of processing personal data collected, stored, transmitted, or otherwise processed through the Services.
Company does not determine:
(a) The categories of data collected;
(b) The individuals targeted or contacted;
(c) The legal basis for processing;
(d) Data retention requirements imposed by law; or
(e) The lawful permissibility of any data use.
Each Organization is solely responsible for compliance with applicable privacy, data protection, campaign finance, communications, and recordkeeping laws, including lawful collection, consent, notice, and data usage obligations. Company does not assume the role of data controller, political committee, treasurer, compliance officer, or legal advisor.
PART III - GENERAL LEGAL TERMS
ARTICLE 12 – LIMITATION OF LIABILITY
12.1 Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise.
Company expressly disclaims all warranties, including but not limited to:
(a) Implied warranties of merchantability;
(b) Fitness for a particular purpose;
(c) Title and non-infringement;
(d) Accuracy, completeness, or reliability of content;
(e) Continuous, uninterrupted, secure, or error-free operation;
(f) Compatibility with User systems, third-party platforms, or regulatory requirements;
(g) Compliance with campaign finance, lobbying, ethics, or communications laws;
(h) Specific political, fundraising, civic, or organizational outcomes;
(i) Message delivery rates or carrier acceptance;
(j) Data preservation or immunity from loss; and
(k) Results arising from third-party services or integrations.
Company does not warrant that the Services will meet User’s specific requirements or expectations, nor that any defects will be corrected within a particular timeframe. User assumes all risk associated with the use of the Services.
12.2 No Consequential, Indirect, or Special Damages
To the fullest extent permitted by applicable law, Company shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages arising out of or relating to this Agreement or the Services, whether in contract, tort (including negligence), strict liability, statute, or otherwise, even if Company has been advised of the possibility of such damages.
This exclusion includes, without limitation:
(a) Loss of profits, revenue, political contributions, or fundraising proceeds;
(b) Loss of election, ballot access, campaign opportunity, or political advantage;
(c) Regulatory investigations, fines, penalties, or enforcement actions;
(d) Carrier fines, messaging restrictions, blocking, throttling, or suspension;
(e) Reputational harm or public criticism;
(f) Loss, corruption, or compromise of data;
(g) Business interruption or operational disruption;
(h) Loss of goodwill;
(i) Third-party service failures; and
(j) Any downstream or derivative damages arising from User’s political, fundraising, lobbying, compliance, or regulatory activities.
User acknowledges that Company provides shared technology infrastructure and does not control political outcomes, fundraising results, regulatory determinations, third-party enforcement actions, or governmental decisions.
12.3 Aggregate Liability Cap
To the fullest extent permitted by applicable law, the total cumulative liability of Company, its affiliates, officers, directors, managers, members, employees, contractors, agents, licensors, and service providers arising out of or relating to this Agreement or the Services, whether in contract, tort (including negligence), strict liability, statute, indemnification, or otherwise, shall not exceed the total amount of subscription fees actually paid by the subscribing Organization to Company during the twelve (12) months immediately preceding the event giving rise to the claim. If no fees have been paid, Company’s total cumulative liability shall not exceed One Hundred Dollars (USD $100).
The foregoing limitation:
(a) Applies in the aggregate and not per claim;
(b) Applies regardless of the number of claims asserted;
(c) Applies even if a limited remedy fails of its essential purpose; and
(d) Constitutes a material basis of the bargain between the parties.
User acknowledges that the pricing of the Services reflects this allocation of risk and limitation of liability.
12.4 Third-Party Services and Infrastructure
The Services rely on third-party providers, including but not limited to hosting providers, payment processors, messaging carriers, domain registrars, and infrastructure vendors.
Company does not control and shall not be liable for:
(a) Service interruptions, outages, or degradation caused by third parties;
(b) Carrier filtering, throttling, blocking, or message delivery failures;
(c) Payment processor holds, reversals, chargebacks, or account suspensions;
(d) Domain or DNS failures;
(e) API limitations or integration failures; or
(f) Acts, omissions, or decisions of third-party providers.
User acknowledges that Company provides access to third-party services on an "as available" basis and assumes all risk associated with third-party infrastructure.
12.5 Political and Regulatory Outcomes
Company shall not be liable for any political, electoral, fundraising, compliance, lobbying, or regulatory outcomes associated with use of the Services. Use of the Platform does not guarantee success in any campaign, initiative, fundraising effort, or civic engagement activity.
12.6 Essential Basis of the Agreement
User acknowledges that the limitations of liability set forth in this Article are an essential basis of the Agreement and reflect a reasonable allocation of risk. Absent such limitations, subscription fees would be materially higher.
ARTICLE 13 – INDEMNIFICATION
13.1 Indemnification by User
To the fullest extent permitted by law, User and, where applicable, the subscribing Organization shall defend, indemnify, and hold harmless Company, its affiliates, managers, members, officers, employees, contractors, and agents from and against any and all claims, demands, investigations, enforcement actions, regulatory proceedings, fines, penalties, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
(a) User Content or campaign materials;
(b) Political communications, fundraising activities, messaging campaigns, or regulatory filings;
(c) Alleged violations of Campaign Finance Laws, Communications Laws, privacy laws, data protection laws, consumer protection laws, or any other applicable federal, state, or local law;
(d) Investigations or enforcement actions by the Federal Election Commission (FEC), state election authorities, the Federal Communications Commission (FCC), state attorneys general, or other regulatory agencies;
(e) Carrier enforcement actions, A2P violations, or messaging compliance failures;
(f) Internal disputes within an Organization regarding leadership, authority, account control, or financial management;
(g) Chargebacks, payment disputes, or financial reversals;
(h) Use or misuse of the Services; or
(i) Breach of this Agreement.
Company reserves the right to assume exclusive defense and control of any matter subject to indemnification at User’s expense.
13.2 Defense and Control
Company reserves the right, at its sole discretion, to assume the exclusive defense and control of any matter subject to indemnification. User shall cooperate fully in the defense of any such claim. User may not settle any claim in a manner that imposes liability, admission, or obligation on Company without Company’s prior written consent.
13.3 Survival
The following provisions shall survive termination or expiration of this Agreement:
(a) Payment obligations;
(b) Intellectual property rights;
(c) Data responsibility and allocation provisions;
(d) Indemnification obligations;
(e) Limitation of liability and disclaimers of warranties;
(f) Political and regulatory use provisions;
(g) Messaging and communications obligations;
(h) Arbitration and dispute resolution provisions; and
(i) Any other provision that by its nature should survive termination.
ARTICLE 14 – DISPUTE RESOLUTION; BINDING ARBITRATION
14.1 Mandatory Arbitration
Any dispute, claim, or controversy arising out of or relating to this Agreement or the Services shall be resolved exclusively through binding arbitration. Arbitration shall be conducted in Broward County, Florida, in accordance with the rules of the American Arbitration Association then in effect.
14.2 Waiver of Jury Trial
User knowingly and voluntarily waives any right to a jury trial.
14.3 Class Action Waiver
All disputes must be brought in an individual capacity. User waives any right to participate in a class action, consolidated action, or representative proceeding.
14.4 Exceptions
Company may seek injunctive or equitable relief in a court of competent jurisdiction for intellectual property infringement, misuse of the Platform, or violations of confidentiality obligations.
ARTICLE 15 – GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Federal law shall apply where applicable.
ARTICLE 16 – ATTORNEYS’ FEES
Each party shall bear its own attorneys’ fees and costs, except as otherwise required by law or awarded in arbitration pursuant to the rules governing the proceeding. Company shall not be responsible for User’s legal fees under any circumstances.
ARTICLE 17 – FORCE MAJEURE
Company shall not be liable for delays or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, war, terrorism, labor disputes, carrier disruptions, hosting outages, or infrastructure failures.
ARTICLE 18 – ASSIGNMENT
User may not assign or transfer this Agreement without Company’s prior written consent. Company may assign this Agreement without restriction, including in connection with merger, acquisition, restructuring, or sale of assets.
ARTICLE 19 – SEVERABILITY
If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.
ARTICLE 20 – WAIVER
Failure by Company to enforce any provision shall not constitute a waiver of that provision or any other provision.
ARTICLE 21 – AMENDMENT AND MODIFICATION
Company reserves the right to modify this Agreement at its discretion. Updated versions shall become effective upon posting to the Platform. Continued use of the Services after modification constitutes acceptance of the revised Agreement.
ARTICLE 22 – ENTIRE AGREEMENT
This Agreement, together with any incorporated addendums, constitutes the entire agreement between the parties and supersedes all prior understandings or agreements.
ARTICLE 23 – NOTICES
Notices to Company shall be sent to:
VITAZA Digital, LLC d/b/a Command One™
1314 E Las Olas Blvd #2225
Fort Lauderdale, FL 33301
[email protected]
(888) 467-0959
Company may provide notice electronically through the Platform or via email.
ADDENDUM A — POLITICAL AND REGULATORY USE
A.1 User Responsibility for Legal Compliance
Each Organization, User, candidate, campaign committee, political action committee, elected official, lobbyist, advocacy group, or other entity utilizing the Services is solely responsible for compliance with all applicable federal, state, and local laws. Company does not provide legal advice, compliance advisory services, regulatory review, or filing services. Use of the Services does not relieve any party of independent legal obligations.
A.2 Campaign Finance Compliance
Company does not:
(a) Act as a campaign treasurer;
(b) File reports with the Federal Election Commission (FEC);
(c) File reports with any state or local election authority;
(d) Review or audit campaign finance records;
(e) Monitor contribution limits; or
(f) Ensure lawful disbursement of funds.
All reporting, disclosure, recordkeeping, contribution compliance, and expenditure compliance obligations remain solely with the Organization utilizing the Services.
A.3 Lobbying, Ethics, and Government Transparency Compliance
Organizations engaging in lobbying, advocacy, governmental affairs, or public policy activities through the Services are solely responsible for compliance with all applicable federal, state, and local laws, including but not limited to:
(a) Lobbying registration requirements;
(b) Gift reporting and ethics disclosures;
(c) State and local lobbying laws;
(d) Federal lobbying disclosure requirements; and
(e) Government transparency regulations.
Company does not monitor, review, audit, verify, or enforce compliance with lobbying, ethics, or governmental reporting obligations. Platform-generated analytics, summaries, or activity reports are informational tools only and do not constitute official compliance filings or legal documentation.
All legal and regulatory responsibilities remain exclusively with the Organization.
A.4 No Agency, Coordination, or Representation
Use of the Services does not create:
(a) An agency relationship;
(b) A partnership;
(c) Joint control over messaging or campaign strategy;
(d) Coordination for purposes of campaign finance law; or
(e) Legal representation of any Organization or individual.
Company provides technology infrastructure only. Company does not coordinate expenditures, communications, strategy, fundraising, or targeting between separate campaigns, candidates, political committees, PACs, or Organizations using the Services.
A.5 No Filing or Recordkeeping Responsibility
Company does not maintain official records for compliance purposes unless expressly agreed in writing. Platform data does not constitute official books, records, or compliance documentation. Each Organization is responsible for maintaining independent compliance records as required by law.
A.6 No Endorsement
Although the Platform may be oriented toward conservative and Republican-aligned initiatives, inclusion on the Platform does not constitute endorsement, certification, or approval of any specific candidate, campaign, PAC, Organization, or individual.
Company does not adopt the positions or messaging of Platform users.
A.7 Regulatory Investigations
Company shall not be liable for regulatory audits, investigations, enforcement actions, fines, penalties, or legal disputes arising from an Organization’s political, fundraising, lobbying, messaging, or operational activities.
ADDENDUM B – SMS AND COMMUNICATIONS
B.1 User Responsibility for Messaging Compliance
User is solely responsible for compliance with all applicable federal, state, and local communications laws, including but not limited to:
(a) The Telephone Consumer Protection Act (TCPA);
(b) The CAN-SPAM Act;
(c) A2P 10DLC registration requirements;
(d) Carrier guidelines and messaging policies;
(e) State privacy and consumer protection laws; and
(f) Political messaging disclosure requirements.
Company does not provide legal advice regarding communications compliance.
B.2 Opt-In Representation and Warranties
User represents and warrants that:
(a) All recipients have provided legally sufficient prior express consent or prior express written consent where required;
(b) Consent records are maintained by User;
(c) Opt-in language clearly discloses the nature of messaging;
(d) Messaging frequency and disclosures comply with applicable law; and
(e) All opt-out requests are honored promptly.
Company does not independently verify consent collection practices.
B.3 Opt-Out and Suppression Obligations
User is solely responsible for:
(a) Maintaining suppression lists;
(b) Honoring STOP or unsubscribe requests;
(c) Removing opted-out recipients from future campaigns; and
(d) Maintaining compliance documentation.
Failure to process opt-outs shall be deemed a material breach of this Agreement.
B.4 A2P Registration and Carrier Approval
Where applicable, User is responsible for:
(a) Accurate A2P campaign registration;
(b) Providing truthful brand and campaign information;
(c) Maintaining compliant use cases; and
(d) Updating campaign details as required.
Company does not guarantee carrier approval or continued approval of any messaging campaign. Carrier decisions, filtering, throttling, or suspension are outside Company’s control.
B.5 No Guarantee of Delivery
Company does not guarantee:
(a) Message delivery rates;
(b) Inbox placement;
(c) Carrier acceptance;
(d) Avoidance of filtering or blocking; or
(e) Continuous availability of messaging services.
Messaging services rely on third-party carriers and infrastructure providers.
B.6 Political Messaging Acknowledgment
Where messaging relates to political campaigns, fundraising, lobbying, or civic engagement:
User acknowledges that political messaging may be subject to heightened regulatory scrutiny.
User is solely responsible for:
(a) Including required disclaimers;
(b) Ensuring lawful fundraising disclosures;
(c) Compliance with election laws; and
(d) Proper attribution of communications.
Company does not review or approve message content for regulatory compliance.
B.7 Indemnification for Communications Violations
Without limiting Article 13 (Indemnification), User shall indemnify and hold harmless Company from and against any claims, investigations, carrier fines, penalties, enforcement actions, class actions, regulatory proceedings, or damages arising out of:
(a) Alleged TCPA violations;
(b) Unlawful opt-in practices;
(c) Failure to honor opt-out requests;
(d) Political messaging violations;
(e) Carrier rule violations; or
(f) Misrepresentation in A2P registration.
B.8 Suspension Rights
Company may suspend or terminate messaging functionality immediately if:
(a) Carrier complaints are received;
(b) Regulatory risk is identified;
(c) Excessive complaint rates occur; or
(d) Messaging creates legal, reputational, or operational risk.
Suspension of messaging services does not relieve User of payment obligations.
VITAZA Digital, LLC dba COMMAND ONE™
1314 E Las Olas Blvd #2225
Fort Lauderdale, FL 33301
+1 (888) 467-0959 | (888) GOP-0959
© 2026 Command One™. All Rights Reserved.
Copyright ©2026, All Rights Reserved. Command One™.